Lancôme Bi-Facil Double Action Eye Makeup Remover, Model 78228

Double Action Model: Lancôme Bi-Facil is a shake-activated, bi-phase eye makeup remover designed to dissolve waterproof mascara and other eye makeup. Its oil and water phases are claimed to remove long-wearing products without a greasy residue, with a formula described as suitable for sensitive eyes and contact lens wearers.

At a glance

The two phases are mixed by shaking before each use.
The oil phase is described as dissolving stubborn, waterproof makeup, while the water phase refreshes and conditions.
The listing says the finish is non-oily and non-sticky.
Instructions suggest applying with a saturated cotton round over closed eyes before gently wiping.

Price

£19.60Save 30%

Reference price: ~~£28.00~~

Price checked: 12 Nov 2026

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Often bought together

Lancôme Bi-Facil Eye Makeup Remover, Non-Oily, Bi-Phase, Dissolves Waterproof Mascara, Instant Action, Gentle for Sensitive E

Pros and cons

Pros

Designed for waterproof and long-wearing eye makeup as well as everyday traces.
Shake-to-activate format makes the two-phase use process clear.
Customer feedback reports effective removal and a gentle feel, including for sensitive eyes.

Cons

The two-phase formula needs shaking before each use.
Opinions on whether the product justifies its cost are mixed.

Technical specifications

4 specifications

Identity
Brand	Lancome
Model number	78228

Dimensions and weight
Dimensions and listed weight	13 x 4.5 x 4.5 cm; 150 g

Origin
Country of origin	France

What to know before buying

The sensitive-eye and contact-lens suitability, gentle-removal, and non-greasy-finish statements are product claims, not independent guarantees. Follow the stated directions and stop use if irritation occurs.

Who is it for?

A good fit for

People looking for a dedicated eye makeup remover for waterproof mascara and long-wearing makeup.
Buyers who prefer a shake-activated liquid and are seeking a formula described as suitable for sensitive eyes or contact lens wearers.

Less suited to

Shoppers who want a formula that does not require shaking before use.
Buyers who prioritise consistently low-cost makeup removal, as customer views on value are mixed.

Lancôme Bi-Facil Double Action Eye Makeup Remover, Model 78228 · photo 2 — Additional product photo 2

Customer reviews on Amazon

4.6 / 5 · 966 ratings

5 stars79%79%
4 stars10%10%
3 stars8%8%
2 stars1%1%
1 star2%2%

Customer feedback highlights effective removal, including waterproof mascara, alongside a gentle feel and positive impressions of quality and softness. For buyers removing long-wear eye makeup, those reported strengths are relevant to the product’s stated purpose. Opinions on value are mixed, so its price may matter more to buyers seeking frequent or budget-focused use.

Positive themes

Customers report effective makeup removal, including waterproof mascara.
Feedback describes the formula as gentle and suitable for sensitive eyes.
Customers also respond positively to product quality and softness.

Mixed feedback

Opinions on value for money differ, with some customers finding it worth the price and others not.

Frequently asked questions

Does Lancôme Bi-Facil remove waterproof mascara?

The listing describes its oil phase as dissolving waterproof mascara and other stubborn eye makeup. Customer feedback also reports effective removal, including waterproof mascara.

Does it need to be shaken before use?

Yes. Shake the bottle before each use to mix its oil and water phases.

Is it suitable for contact lens wearers?

The listing describes it as suitable for contact lens wearers and sensitive eyes. This is a product claim rather than a guarantee for every user.

How is it applied?

The supplied directions say to shake well, saturate a cotton round, hold it over closed eyes to soften makeup, then gently swipe away and repeat as needed.